Edinburgh Airport launches disruptive passenger campaign

Edinburgh Airport has launched its disruptive passenger campaign ahead of the peak of the 2024 summer season with millions of passengers expected through the doors.

The No Excuse For Abuse campaign encourages passengers to behave responsibly at every point of their journey, and sees staff from across the campus working together to share information.

The campaign brings together airport staff alongside Police Scotland, airlines, handling agents, retailers, and others to provide information and report any individuals causing disruption – which could include abusive behaviour towards staff or drinking alcohol to excess - to the airport’s operational control centre. That information can then be shared across the network to ensure any suspected incidents can be monitored and discussed, with police action where and when required.

The proactive approach is designed to encourage responsible behaviour, remind everyone of their responsibilities, and to treat each other with respect.

Adam Wilson, Chief Operating Officer at Edinburgh Airport said:

“We know summer is the one season so many of us look forward to as we search out that break and well-earned holiday, and we want everyone to enjoy themselves while they are in the airport.

“Although instances of disruptive behaviour remain low, the No Excuse For Abuse campaign reminds every one of the responsibility we have to ensure behave in a safe and respectful manner to each other, whether that be members of your party or when interacting with staff across the campus.

“We work closely with our partners to proactively engage with passengers and encourage that responsible behaviour, but we will always take a zero-tolerance approach towards that small minority who fail to act in a responsible manner.”

Inspector Caroline Flynn said:

"We are delighted to be working with partners supporting the No Excuse for Abuse campaign to enhance the safety of both staff and passengers at Edinburgh Airport.

"Everyone has the right to carry out their working duties without fear of being subjected to violence, abuse or intimidation. Likewise, other passengers should be able to travel through the airport without experiencing such behaviour.

"Officers will work with partners to closely monitor any issues and take action where necessary."

Kirsty Logan is a Passenger Operations and Safety Manager at Edinburgh Airport and works within the terminal building, helping passengers with queries and issues. She said:

"Our roles are really focused on helping passengers get through the airport, and the vast majority of passengers are happy to engage with us in a positive manner.

"We know travelling through an airport can be quite stressful but there is no excuse for abusing anyone who is looking to help or listen to your concerns or behaving in a way that causes distress or alarm to staff or other passengers.

"We do want to help and we want people to keep that in mind if issues arise, and make sure everyone has a great start to their trip."

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